Am I able to come and pick up my order?

Yes, pickups are available. Click here for more information on pickup locations and opening hours.

Can I get samples of items?

Yes, samples are available. Please call customer service on 1300 886 860 and we can arrange for samples to be added to your order or alternatively to be sent prior to making your order. Please note, charges may apply for particular items. 

Are you open to the public?

Our Bibra Lake showroom in Perth is open to the public, located at 64 Horus Bend, Bibra Lake. Our South West Superstore is open to the public, located at 2 Ostler Drive, Vasse. Our other locations are warehouses - please call 1300 886 860 to organise pickups or to arrange a viewing.

What are your opening hours?

Customer service is available on the phones from 8am to 5pm AWST.

How can I find out more about a particular product?

For queries regarding products, the best way is by phoning 1300 886 860. Alternatively, you can send an email to sales@hostdirect.com.au and a Customer Service Representative will be in touch with you shortly.

How do I register for an online account?

Simply click the "My Account" button at the top right corner of the website. This page will give you the option to either sign in to a previously existing account, or follow the prompts to create a new account.

How much do you charge for delivery?

For all details and information regarding our delivery services, please click here.


How do I get a copy of my tax invoice for an order?

A tax invoice will be included with your order confirmation. We can resend an invoice if you need it, just get in touch with our Customer Service team by calling 1300 886 860 Monday to Friday between 7am and 5pm AWST.


How do I know if an item is available?

Our website provides an estimation of the stock levels on all products. Please note that this is an estimation only - to ensure a product is in stock and available for purchase, we recommend calling Customer Service on 1300 886 860.


Can I pay using PayPal?

HOST does not currently accept PayPal as a payment method. Our payment methods include Visa, MasterCard, cash or Direct Deposit. For more information on payments, please click here